Terms & Conditions

By using the Towing Equipment Limited website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

Payment and Credit Card Security

We accept credit/debit cards through our secure payment facility. For your protection and security we use Realex Payments (www.realexpayments.com) for our online payment gateway.

All sensitive information, including personal details is kept confidential through SSL encryption. A padlock symbol is usually displayed by your browser to show when this is being used.

We do not store any credit/debit card information on our server. Our systems and processes are in compliance with the PCI Security Council standards.

V.A.T.

All products quoted on the www.towingequipment.ie website are VAT inclusive at the Standard Rate (23%). Towing Equipment Limited is registered for VAT in Ireland and all Invoices have our VAT number displayed on them.

Guarantee

Towing Equipment Limited products carry a guarantee which varies from product to product. We have chosen our product range carefully and in the case of Brink Towbars there is a lifetime guarantee.

Stocks

Towing Equipment Limited is backed up by large stocks, however should an item not be available when an order is being processed, we will notify you as soon as possible and give you the option of either cancelling the order or placing your order on back order. As soon as the product is available you will be notified and the goods will be despatched.

Email When in Stock:
When you choose the ‘Notify Me’ option when a selected product is currently not in stock, you are requesting Towing Equipment Limited to notify you by email when the product is back in stock. We will endeavour to do our best, however:

Delivery Information

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

Deliveries cannot be made to PO Box addresses.

It is important that the delivery details given are accurate to avoid the carrier being unsuccessful in attempting delivery. Delivery instructions can be added to assist delivery. It is advisable to make these as clear and precise as possible. It is also important to give an “all hours” phone number in case the carrier needs to make contact with you before or at time of the delivery.

Please supply a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the courier calls, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot. If you do not contact them within 5 working days, the goods will be returned to Towing Equipment Limited – the cost of returning the goods will be borne by the customer.

Please note that due to carriers' terms and conditions of carriage, any item that is requested by the customer to be left without a signature is left totally at the customer's risk. We, nor the carrier, will accept liability for damage or loss of a package or its contents if it has been left without a signature at the customers’ request.

Delivery – Next Day Carriers

We currently offer delivery to addresses in the Republic of Ireland and Northern Ireland only.

We use DPD Ireland as next day carriers. This means that your goods will usually arrive the next working day. It is our intention that goods in stock ordered before 3pm should be received within 24 hours.

There are no deliveries on Saturdays, Sundays or Bank Holidays. Generally, next working day orders placed on a Friday will be delivered on the following Monday, next working day orders placed on a Saturday or a Sunday will be delivered on the following Tuesday.

Our Next Day courier service costs €10.00 (incl Vat).

Larger sized products may incur a higher courier charge or in some instances can only be collected from our premises. You will be notified of this on the product description page and in the Shopping Cart.

Towing Equipment Ltd will make every effort to deliver the goods as soon as possible after your order has been accepted. However, Towing Equipment Ltd will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we may inform you of the delay and the reason for the delay as soon as is practical.

Collection from Premises – Click and Collect

Items ordered on line can be collected from our Western Industrial Estate, Dublin premises. Simply select ‘Collect from Premises’ when completing your Order and the goods can be collected on the following working day between 9.15 – 17.00 Monday to Friday.

Please note that to prevent fraud, goods will not be released without presenting a copy of your order confirmation/email as proof of purchase together with either a bank card with your name on it, or some other form of Photo Id (eg. driving licence, passport, etc).

Shortages, Damaged or Faulty Goods

Please contact us within 5 days of receipt of any problems with shortages, faulty or damaged goods. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Towing Equipment Limited is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Returns

Goods, which prove unsuitable, may be returned for a refund if they are returned to us within 7 days of receipt subject to the following conditions:

Once we have received the returned item(s) we will consider the condition of the goods being returned before authorising refunds or exchanges. After we have accepted your returned items, we will reimburse the price you paid to your original credit or debit card, less any costs incurred (eg. carriage or re-stocking charge).

Refunds

Refunds will be done as swiftly as possible, however, due to the nature of the clearing system and depending on your payment provider, it may take a couple of days for the refund to show as cleared funds on your account.

Cookies

This website uses cookies to monitor browsing preferences.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Contact Details

Towing Equipment Limited
51 Elm Road,
Western Industrial Estate,
Naas Road,
Dublin 12

Phone: (01) 4566780

Email: webenquiries@towingequipment.ie

 

All Rights Reserved 2019 | Towing Equipment Limited